How to resolve double charges and duplicate subscriptions

Duplicate charges and extra subscriptions can arise for various reasons, but our support team is equipped to investigate and resolve these billing matters promptly.

Duplicate charges caused by multiple accounts

Double billing usually happens when you register using more than one email address. Each email creates a separate account, and both end up charging your payment method.

Our support team can look into any additional email addresses you may have used to locate the duplicate account. Once identified, we will refund the extra charge and cancel the subscription tied to the duplicate account.

Extra subscriptions from system errors

Occasionally, duplicate subscriptions arise due to a system error. This results in two active subscriptions on your account, which can lead to being charged twice.

Our support agents can detect and cancel the redundant subscription to stop any duplicate billing. Any charges from duplicate billing will be refunded.

How to reach us for help

If you spot duplicate charges or extra subscriptions on your account, get in touch with our support team right away: contact@adaptlypost.com . Please include the following details:

• Any email addresses you may have used during sign-up
• Your account and subscription details
• Information about the charges you have noticed

Our support team will review your account and address billing issues without delay. Rest assured, we will ensure you are only billed once for your subscription.