Troubleshooting: Can't Access Paid Account After Payment

This guide walks you through resolving the frequent issue of being unable to access paid features after purchasing a paid account.

Understanding the problem

If you have been charged for a paid account but the upgrade does not appear on your dashboard, the most likely cause is that you are signed in with a different email address than the one tied to your billing. Your subscription is linked to the specific email used at the time of purchase.

Steps to resolve the issue

Follow the steps below to regain access to your paid account:

1. Verify your billing email address

Review your payment confirmation emails or invoices to identify the email address connected to your subscription. This email indicates which account has paid feature access.

2. Attempt signing in with alternative email addresses

Sign out of your current account and try logging in with any other email addresses you might have used. These could include:

• Personal email addresses
• Work email addresses
• Other email accounts you may have overlooked

3. Confirm you are using the right email

Ensure you are logged in with the email address that corresponds to your billing details. Subscription access is exclusively available on the account linked to your payment.

Check your email inbox for the payment invoice -- it will clearly indicate which email address is connected to your paid account.

Further assistance

If you would like to move your subscription to a different email address, please contact support. We can transfer your paid plan to your preferred account.

This is a commonly encountered issue with a straightforward fix -- the majority of users locate their paid features simply by signing in with the correct email address.

support email: contact@adaptlypost.com